Facilities

  • Am I allowed to take pictures using a flash in Micropia?

Although you may certainly take pictures and shoot video in Micropia, you may not use a flash. Since Micropia is dimly lit, using a flash will disturb other visitors, as well as museum employees.

  • I am disabled. Can Micropia accommodate me?

Micropia is, for the most part, accessible to wheelchair users. Visitors with a disability should report to the Micropia desk. There is an elevator and a toilet for the disabled.

The ARTIS & Micropia parking fees apply for the disabled parking spaces in the parking facility.

  • Are animals allowed in Micropia?

Assistance dogs are allowed in Micropia, other animals are not. Are you also visiting ARTIS? Click here for more information about assistance dogs in ARTIS.

  • Where can I leave my jacket or other personal items?

There is an unmonitored coatroom available and there are small lockers for personal items.

  • Can I bring food and drink to Micropia?

Food and drink may not be taken inside the museum.

  • Are there restrooms available in Micropia?

At the groundfloor there are restroom facilities available. On the first floor (accessible by elevator) there is a toilet for the disabled.

  • Are there baby changing rooms/nursing rooms available in Micropia?

There are baby changing facilities available at ARTIS-Amsterdam Royal Zoo. This includes a nursing mother's room. If you require these facilities, ask at the ticket booth of ARTIS for access.

  • Can I pay with cash in Micropia?

Micropia is pin only. Both tickets and products from the shop can only be bought by card in Micropia. 

  • What are the terms and conditions for visitors?

Micropia is part of ARTIS-Amsterdam Royal Zoo. Go to artis.nl for the terms and conditions for visitors .

  • Can I cancel my online ticket?

Online tickets may be cancelled without notice within 14 days after the date of purchase (reflection period). Please use the cancellation form that is available here. Or email info@artis.nl with ‘Withdrawal of purchase of online ticket(s)’ in the subject line, stating your name, the date of purchase and your email address. You will then be refunded the full amount of the ticket(s).

Exceptions to the right of withdrawal include tickets that have already been used and online tickets that have been purchased for a specific date.

Online tickets cannot be returned, exchanged for money or replaced once the reflection period has expired, nor can the period of validity be extended.