Frequently Asked Questions

Opening times and prices

 

What are the opening hours?

Micropia will open from June 1 for all visitors. We will be operating the following opening hours: seven days a week: from 9:00 to 18:00. Please note that you will need to reserve a start time online. You can reserve a start time at Mijn ARTIS .

What are the ticket prices?

The price of a normal ticket (10 years and older) is € 16,00. The price for children (3-9) is € 14,00.  Children from 0 – 2 can enter for free.

Why is it not possible to buy a combi-ticket for ARTIS and Micropia?

At this moment in time, it's not possible to buy a combi-ticket for ARTIS and Micropia. We will be looking into how we can make this possible in due course.

I am a student, can I go to Micropia with a student discount?

It is possible again to visit Micropia with a discount. Please note: it is obligatory to reserve a start time via . Login and click on ‘Ik heb al een Micropia-toegangskaart en ben geen lid’ to reserve an additional start time. Before your visit, visit the box office to confirm your discount, and pay the remaining amount. After this, you can visit Micropia. You can take advantage of this discount if you go to the UvA, HvA, VU, ROC, Inholland, Tio, AHK, Gerrit Rietveld, Pabo, Rijksakademie. You'll have to be able to show your proof of registration at the entrance. You can only use this discount during weekdays and days that don't fall on holidays.

I have a Museumcard/ IAmsterdam card, can I use it now?

Yes, visitors with a Museumcard/IAmsterdam card can use this. However: you will have to reserve a online start time at Mijn ARTIS . After you log in at Mijn ARTIS, click on 'I already have a Micropia entranceticket and I'm not a member.

I have a discount card for Micropia, can I use it now?

Unfortunately, it is not yet possible to visit Micropia with a discount as the cash registers are not open. We are investigating how we can process this option in our online booking options.

We have a health insurance card. Can we visit Micropia?

Unfortunately, booking Micropia visits with a health insurance card is not currently possible. We will be looking into how we can make this possible in due course.

Why won’t I get the normal 2 euro discount for booking my online starting time?

At this moment, no distinction is made between online tickets and tickets bought at the box office. The box office is currently closed, therefore we use the regular ticket prices for all entrance tickets.

 

Entrance tickets and start times

 

Why have you adopted a start time system?

The health and safety of our visitors and staff are paramount. These measures have been implemented to ensure that everyone's visit to Micropia is safe and responsible.

For whom do I have to reserve a start time?

All visitors to Micropia will require a start time. Please also reserve a start time for infants aged 0–2 .

Is it also possible to reserve a start time at the ticket booth and enter straight away?

No, reserving start times is only possible online. The ticket booths are currently closed to prevent crowding. You can reserve a start time at Mijn ARTIS .

Why aren't there any available start times left?

To make sure that all our visitors maintain the 1.5 meter distance, we can only a admit  a certain amount of visitors every 30 minutes. We release new start times every wednesday for start times for a week in the future, and we evaluate the situation in the museum everyday. Visit our website to stay updated about new start times.

When can I enter with a start time?

Your start time is valid for 30 minutes. Do you have a start time for 9.00 o’clock, you can enter Micropia in between 9.00 and 9.30. Micropia's entrance is temporarily moved to the Plantage Kerklaan (streetside).

I'm not a member, but I do have a ticket for Micropia and would like to visit. Can I reserve a start time as well?

From June 1 onwards, reserving start times will also be possible for all visitors. You can reserve a start time at Mijn ARTIS After you log in at Mijn ARTIS, click on 'I already have a Micropia entranceticket and I'm not a member.

I've reserved a start time, but arrived at Micropia late or early. What do I need to do?

If you have arrived at Micropia late, we regret that you will no longer be allowed to enter. In such cases, you will have to reserve a new start time. If you arrive early, then we kindly request that you help us keep crowding to a minimum by refraining from waiting in front of the Micropia entrance.

I've reserved a start time, but won't be able to make it. Can I cancel?

You can cancel your start time up to 24 hours in advance. When you cancel your start time later than these 24 hours, you're at risk to pay €2.50 for the cost of a start time that can't be used anymore. You can cancel by clicking on this link and fill in the contact form. After you complete and send this form, the cancellation is final. We can't reschedule your start time. If you want to visit ARTIS at another day or time, you'll have to reserve a new start time yourself. We advice you to keep an eye on our website for updates for new start times.

We have an education card. Can we visit Micropia?

At the present time, you can use an education card to book Micropia visits and reserve start times. Visit www.artis.nl and go to Mijn ARTIS . School visits to Micropia will be possible as soon as it is fully open to visitors again. Start times will need to be reserved for school groups as well.

For how long will I be allowed to stay in Micropia if I reserve the latest start time of 17:00?

Micropia is open from 9:00 to 18:00. If you reserve the last start time, you will have half an hour for your visit. 

 

Visit, safety and hygiene

 

The advice is not to come by public transport. Is there enough space to park my car or bicycle?

There are certain bike spots available next to Micropia to park your bike. At the beginning of the ARTIS car park are various spaces for your bike available. If you park you bike in other spots, you’re at risk that your bike will be removed.

Where can I find the entrance?

To prevent too many visitors going in- and outside at the same time. Micropia's entrance is currently moved temporarily to the streetside of the Plantage Kerklaan. The original entrance at the ARTIS-square is now the exit.

Is the car park open as usual?

The car park is open. You can only pay at the ticket machines in the car park or by the cargo bike next to the exit near the flamingos and Artisplein. You can no longer pay at the ticket office or in the shop. The payment machine on the forecourt is closed as well.

Where can I pay for my parking ticket?

You can only pay by the cargo bike next to the exit near the flamingos and Artisplein. You can no longer pay at the ticket office or in the shop. The payment machine on the forecourt is closed as well.

What extra hygiene measures will Micropia take?

Micropia complies with all safety regulations mandated by the RIVM. The cleaners will carry out more daily cleaning rounds, we have installed extra hand-washing stations and disinfectant is available.

Is there a coat check/ are the lockers available?

The lockers are not available at the moment. Luggage cannot currently be stowed.

Do I have to wear a face mask during my visit?

No, this is not obligatory Keep 1.5 meters distance of each other and don’t visit the museum with any signs of a cold or fever.

Can we visit the museum shop?

No, at the moment, the shop and its box office is closed. Are the toilets accessible? Toilets are accessible to visitors in all areas. Fewer toilets are available, however, and only a limited number of people are allowed in at the same time. The toilets will also be cleaned more often.

Has a route been marked out for this reduced opening?

The safety of our visitors and staff is paramount. We have introduced one-way traffic in the museum (1.5 metres between members of different households). In addition to this, we have signposted a route to minimise the extent to which people cross paths. The main entrance is moved to the Plantage Kerklaan (streetside), the old Micropia entrance is now an exit. Crowd-control staff will also be on hand should visitors require any advice on routes.

Are all parts of the museum accessible?

Besides a few spots where 1.5 meter distance wasn't managable, everything is accessible.

Do activities like 'The lab talks' still take place?

We are currently looking into how we can make the 'The lab talks' about the coronavirus possible in due course. Several lab technicians are present at the museum to answer all your questions.

Are there any installments concerning the coronavirus at Micropia?

The coronavirus is the 'Microbe of the month' in June. In the installment next to the lab visitors can find all the information they need regarding this topic. There are also glass modelsof other well-known viruses like the hiv-virus of the adeno-virus (a cold-virus qhich has the same shape of the coronavirus) present on the ground floor of the museum. These glass models were made by Luke Jerram, a british visual artist.