Frequently Asked Questions

New measures as of 25 September

What will change as of 25 September in Micropia as a result of the announced relaxations?

The 1.5 meter distance no longer applies as mandatory, but is still strongly advised. No corona admission ticket will be required for entry to the museum, with the exception of special events. In addition, ARTIS-members, friends and society members do not need to reserve a start time as of September 25, they can always enter by showing their pass.

Do I need a Corona Admission Certificate to enter Micropia or parts of Micropia as of 25 september?

No, you don't need a Corona Admission Certificate to enter Micropia or parts of Micropia.

How do you ensure the safety of visitors now that the 1.5 meter rule has been lifted?

The 1.5 meter distance is no longer mandatory, but it is still strongly advised. Micropia will therefore continue to draw visitors' attention to this safe distance by means of signs at locations in the museum where it is likely to get crowded quickly. 

How and when can I buy tickets?

You can reserve a start time/purchase a ticket online at  tickets.artis.nl .

How many people can I visit Micropia with?

You may visit Micropia with as many people as you wish. 

Do I need a negative corona test to visit Micropia?

No, you do not need a negative corona test to gain access to the museum.

Will my membership continue while Micropia is closed? 

To ensure the continuity of ARTIS and Micropia, your membership continued during the closing. This third closure in one year was very hard for Micropia. In the previous closures in November and March, we offered compensation. We can't do that again this time. We sincerely hope for your understanding. If you do not agree to let your membership run its course, you can let us know before December 31st 2020. As always, you will be informed on time about renewing your membership when it expires. You then have up to 4 weeks before the renewal date to pass on a change. For any questions you can always contact the membership administration via email:  leden@artis.nl or you can call us on 020 5233 670.

What are the opening hours?

 Micropia is open everyday from 11 am to 5 pm.

Opening times and prices

How long can my visit take with a start time/reservation?

You can stay as long as you like. However, we assume your visit will take around 1.5 hours.

What are the ticket prices?

The price for a normal entrance ticket (10 years and older) is € 16,00. An entrance ticket for children (3-9 years) is € 14,00. Children up to (and including) two years old can enter free of charge. Combination tickets for ARTIS - Micropia are available. The price of a normal combiticket (10 years and older) is € 29,50 and for children (3-9 years) it is € 24,50.

Can I buy a combi-ticket for ARTIS and Micropia?

Yes, you can now also buy combitickets for ARTIS and Micropia. Reserve your start time at tickets.artis.nl .

I am a student, can I go to Micropia with a student discount?*

It is possible again to visit Micropia with a discount. Please note: it is obligatory to make a reservation via  tickets.artis.nl . Click on 'I already have a ticket' and chose the venue 'Micropia'. Then you click on 'Time slot ticketholder' to reserve a time slot. Before your visit, visit the box office to confirm your discount, and pay the remaining amount. After this, you can visit Micropia. You'll have to be able to show your proof of registration at the entrance.

*From 1 January 2021, all students of Dutch educational institutions may visit Micropia upon presentation of their student card with photo and proof of enrolment. The rates for students for ARTIS and Micropia are listed here .

I have a Museumcard/ IAmsterdam card, can I use it now?

Yes, visitors with a Museumcard/IAmsterdam card can use this. However: you will have to rmake a reservation at tickets.artis.nl . Click on 'I already have a ticket' and chose the venue 'Micropia'. Then you click on 'Time slot ticketholder' to reserve a time slot.

I have a discount card for Micropia, can I use it now?

It is possible again to visit Micropia with a discount. Please note: it is obligatory to make a reservation via  tickets.artis.nl . Click on 'I already have a ticket' and chose the venue 'Micropia'. Then you click on 'Time slot ticketholder' to reserve a time slot. Before your visit, visit the box office to confirm your discount, and pay the remaining amount. After this, you can visit Micropia. You'll have to be able to show your proof of registration at the entrance.

We have a 'zorgkaart'. Can we visit Micropia?

It's possible to visit 'Micropia with a 'zorgkaart', but you'll have to reserve a start time online at beforehand. Click on 'I already have a ticket' and chose the venue 'Micropia'. Then you click on 'Time slot ticketholder' to reserve a time slot. Visit the box office before your visit to confirm your discount, and pay the rest of the ticketprice. Afterwards you can visit Micropia.

Entrance tickets and start times

 

Why do I have to make a reservation?

Reserving a start time is mandatory. In this way we can regulate the maximum amount of visitors and therefore ensure that everyone's visit to Micropia is safe and responsible.

For whom do I have to make a reservation?

All visitors to Micropia will require a reservation. Please also make a reservation for infants aged 0–2 .

Is it also possible to make a reservation at the ticket booth and enter straight away?

No, reserving is only possible online. You can make a reservation at tickets.artis.nl

When can I enter with a reservation?

You can enter Micropia with a start time in between the time span of 30 minutes, there is no timelimit to your visit. Micropia's entrance is temporarily moved to the Plantage Kerklaan (streetside).

I'm not a member, but I do have a ticket for Micropia and would like to visit. Can I reserve a start time as well?

You can make a reservation at tickets.artis.nl . Please note: it is obligatory to make a reservation via  tickets.artis.nl . Click on 'I already have a ticket' and chose the venue 'Micropia'. Then you click on 'Time slot ticketholder' to reserve a time slot. Before your visit, visit the box office to confirm your discount, and pay the remaining amount. After this, you can visit Micropia. You'll have to be able to show your proof of registration at the entrance.

I've made a reservation, but won't be able to make it. Can I cancel?

You can cancel your reservation up to 24 hours in advance. When you cancel your reservation later than these 24 hours, you're at risk to pay €2.50 for the cost of a start time that can't be used anymore. You can cancel by clicking on this link and fill in the contact form. After you complete and send this form, the cancellation is final. We can't reschedule your reservation. If you want to visit ARTIS or Micropia at another day or time, you'll have to make a new reservation yourself.

 

Visit, safety and hygiene

 

Do I have to wear a face mask during my visit?

As of Saturday, June 26, it is no longer mandatory to wear a face mask in indoor area's. 

What extra hygiene measures will Micropia take?

Micropia complies with the safety regulations mandated by the RIVM. The cleaners will carry out more daily cleaning rounds, we have installed extra hand-washing stations and disinfectant is available.

Where can I park my car or bicycle?

There are certain bike spots available next to Micropia to park your bike. At the beginning of the ARTIS car park are various spaces for your bike available. If you park you bike in other spots, you’re at risk that your bike will be removed.

Where can I find the entrance?

You can find the entrance at the original spot at the Artisplein. You can find the map  with the entrance here.

Is the car park open as usual?

The car park is open. You can only validate your day tarif parking ticket at the cargo bike next to the exit near the flamingos. You can no longer pay at the ticket office or in the shop. The payment machine on the forecourt is closed as well.

Where can I pay for my parking ticket?

You can only pay by the cargo bike next to the exit near the flamingos and Artisplein. You can no longer pay at the ticket office or in the shop. The payment machine on the forecourt is closed as well.

Is there a coat check/ are the lockers available?

Lockers are available for your coat and luggage.

Can we visit the museum shop?

Yes, you can visit the museum shop.

Are the toilets accessible?

Toilets are accessible to visitors in all areas. Fewer toilets are available, however, and only a limited number of people are allowed in at the same time. The toilets will also be cleaned more often.

Do activities like 'The lab talks' still take place?

The lab talk takes place daily at 1 p.m. and 4 p.m. in the museum. It takes place on the upper floor in front of the Micropia laboratory.

How does Micropia ensure that the safety measures concerning corona are observed at the Lab talks?

Given the corona measures, The lab talks is not traditionally held in front of the Micropia laboratory, but on the first floor in front of the large screen. This location not only offers more space, but visitors can also follow The Lab talks from the top floor. 

Are there any installments concerning the coronavirus at Micropia?

Since fall 2020, Micropia has a museum exhibit 'Corona goes viral'. With this display, Micropia wants to provide background information on the current corona pandemic. Have a look at this  page for more information about the exhibit. There are also glass modelsof other well-known viruses like the hiv-virus of the adeno-virus (a cold-virus qhich has the same shape of the coronavirus) present on the ground floor of the museum. These glass models were made by Luke Jerram, a british visual artist.